Return Policy

Returns

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and intact.  Any product returned that do not qualify will be sent back to the customer and no refund will be issued. In case that you want to verify that your product qualifies for return or exchange, please send us an email with pictures from your product to info@painabrand.com.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Click here to start return process: Return Center

Additional non-returnable items:

  • Gift cards
  • Some health and personal care items
  • Clearance or Outlet Items

To complete your return, we require a receipt or proof of purchase.Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@painabrand.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@painabrand.com and send your item to:

Paina Brand
750 N Valley Dr.
Las Cruces, New Mexico 88005 US

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to:

Paina Brand
750 N Valley Dr.
Las Cruces, New Mexico 88005 US

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund in case you select collect option for the return shipping cost.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

For returns and exchanges, you should consider using a trackable shipping service or purchasing shipping insurance. We are not responsible of the shipping process for returned items and we also do not guarantee that we will receive your returned item.